Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

People 

• Support the management, development, and coaching of Assistant Managers and employees, including conducting career and employee appraisals
• Recording sick notes for your own team
• Participate in the induction of new employees and the organisation of training courses
• Contribute to the implementation of floor management
• Act as a role model in the Sephora Attitude and pass on the Sephora DNA
• Actively participate in recruitment processes and recruitment strategies

Commercial Performance  

• Support full responsibility for achieving monthly and annual sales targets, including year-on-year sales growth
• Analyse key retail figures such as IPT, AVB, Conversion Rate and Market Shares and derive sales activities to continuously increase store performance
• Identify and develop sales potential
• Ensure flawless visual merchandising standards, including the timely implementation of updates and animations
• Ensure order and cleanliness on the sales floor
• Contribute to creating and communicating recaps and reports to internal interfaces
• Support tracking and ensuring the profitability of the store

Client Experience

• Ensure excellent Sephora customer service and team focus on the customer
• Evaluate customer feedback and derive measures to improve customer service
• Ensure that we regularly surprise our customers

Operations

• Support the creation of staff schedules and daily deployment plans, including floor zoning
• Assist in the implementation of inventories to ensure optimum availability of goods
• Participate in complete goods management — from receipt and proper storage to write-offs, returns and tester management
• Support the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Ensure the store operates according to Sephora Audit rules

Additional tasks

• Participation in retail projects in cooperation with the Area Managers 
• Foster a good relationship with our partners
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Job Description Print Preview - SAP SuccessFactors
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule
• Sickness quote & employee turnove

Profil

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented 
• Excellent communication and delegation abilities 
• Positive attitude and ability to inspire others
• Structured work ethic 

Experience & Technical Skills

• Completed studies or completed training, ideally in retail
• At least 1 years of experience as a Store or Assistant Manager in retail, preferably in the beauty sector
• Previous management and team leadership experience and emphatic management style is required 
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the floor
• Basic knowledge of SAP and Excel an advantage
• Good knowledge of English and German at native or near-native level

Being LVMH  

• Acts people oriented 
• Shows creativity and drives innovation 
• Strives for excellence 
• Entrepreneurial spirit & mindset

Global Competencies

• Drives Results — Makes good and timely decisions with a consistent commitment to meeting stretching objectives, operating with energy and passion for the collective good
• Strategic Vision — Sees ahead to future possibilities and translates them into breakthrough strategies
• Engages & Inspires — Creates a climate where people are motivated to do their best to help the organisation achieve its objectives

Benefits

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.