Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Managing, developing and coaching employees, including employee appraisals 
• Recording and maintaining team absence records  
• Induction of new employees and organization of training courses 
• Implementation of floor management 
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA 

Commercial Performance 

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth 
• Ensuring excellent customer service and alignment of the team with the customer 
• Carrying out the morning briefing and shift handovers 
• Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks 
• Updating the visual merchandising and implementing updates and animations 
• Ensuring order and cleanliness on the sales floor  
• Analyzing the key figures for the respective sales categories and deriving sales activities 
• Operations  
• Creating the daily staff planning and coordinating employees on the store floor (zoning) 
• Carrying out inventories to ensure optimum availability of goods 
• Complete merchandise management, from receiving to proper storage, booking out, returns and tester management 
• Responsibility for the proper opening and closing of the store, including cash register closing 
• Reporting and tracking of maintenance and merchandise issues 
• Deputizing for the Store Manager in case of absence  
• Responsible for store operating according to Sephora Audit rules 

KPIs

• Customer satisfaction & feedback 
• Staff productivity & engagement 
• Stock availability & replenishment efficiency 
• Compliance with operational routines
• Turnover vs. targets 
• Development of the category 
• Control of retail key figures such as MS, IPT, AVB, CR, number of services 
• Inventory on schedule 
• Sickness quote & employee turnover

Additional tasks 

• Additional tasks related to the daily business 

Profil

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills 
• Customer-focused and business-driven mindset 
• Reliable, hands-on, and solution-oriented 
• Excellent communication and delegation abilities 
• Positive attitude and ability to inspire others 
• Structured work ethic 
• Comparable experience or interest in the beauty, cosmetics, retail, fashion or gastronomy sector 
• First experience in retail and in advising and dealing with customers 
• Excellent communication skills with customers
• Good knowledge of the beauty industry & trends 
• Fluent in English or German

Experience & Technical Skills

• At least 3-4 years' experience in retail, preferably in the beauty sector
• Previous management and team leadership experience and emphatic management style is required 
• Enjoy dealing with customers and developing employees 
• Analytical and commercial working methods 
• Strong hands-on mentality and presence on the sales floor 
• Basic knowledge of SAP and Excel is an advantage 
• Good knowledge in English and native language of the country  

Being LVMH  

• Acts people oriented 
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset 

Benefits

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an incluive environment for everyone.