Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Managing, developing and coaching employees, including employee appraisals 
• Recording and maintaining team absence records  
• Induction of new employees and organization of training courses 
• Implementation of floor management 
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA 
• Responsibility for recruitment and recruitment strategies

Commercial Performance 

• Full responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Analysis of common retail key figures such as IPT, AVB, Conversation Rate and Market Shares and derivation of sales activities to continuously increase store performance
• Development of sales potential
• Ensuring flawless visual merchandising standards, including the timely implementation of updates and animations
• Ensuring order and cleanliness on the sales floor
• Creating and communicating recaps and reports to internal interfaces
• Track and ensure profitability of store

Client Experience

• Ensure excellent Sephora customer service and team focus on the customer
• Evaluate customer feedback and derive measures to improve customer service
• Ensure that we regularly surprise our customers

Operations

• Create the staff schedule
• Creating the daily staff deployment plan and coordinating employees on the store floor (zoning)
• Implementation of inventories to ensure optimum availability of goods
• Complete goods management, from receipt to proper storage, write-offs, returns and tester management
• Full responsibility for the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Responsible for store operating according to Sephora Audit rules

Additional tasks

• Participation in retail projects in cooperation with the Area Managers 
• Foster a good relationship with our partners
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule
• Sickness quote & employee turnover

Profil

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills 
• Customer-focused and business-driven mindset 
• Reliable, hands-on, and solution-oriented 
• Excellent communication and delegation abilities 
• Positive attitude and ability to inspire others 
• Structured work ethic 

Experience & Technical Skills

• Completed studies or completed training, ideally in retail 
• At least 4-5 years of experience in retail, preferably in the beauty sector 
• Previous management and team leadership experience and emphatic management style is required 
• Enjoy dealing with customers and developing employees  
• Analytical and commercial working methods 
• Strong hands-on mentality and presence on the floor 
• Basic knowledge of SAP and Excel an advantage 
• Good knowledge in English and native language of the country   

Being LVMH  

• Acts people oriented 
• Shows creativity and drives innovation 
• Strives for excellence 
• Entrepreneurial spirit & mindset 

Benefits

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.