Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

Sales & customer service

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor 
• Living the Sephora Attitude (Welcoming, Knowing, Closing)  
• Selling products through in-depth product knowledge and establishing customer relationships at eye level 
• Passing on knowledge about products, trends and beauty news 

Team Leadership 

• Leading, coaching, and developing the team to deliver outstanding customer experience  
• Induction of new employees and organization of training courses  
• Floor management to ensure smooth daily operations and commercial excellence 
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA 
• Delegating tasks and ensuring their successful execution 
• Communicating targets clearly and motivating the team to achieve them  

Operations  

• Carrying out inventories to ensure optimum availability of goods 
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.  
• Responsibility for the proper opening and closing of the store, including cash register closing 
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc. 
• Collaborating on Visual Merchandising, brand updates, and in-store animations 
• Supporting Click & Collect processes if available 
• Responsibility to run the department according to Sephora Audit rules 
• Expense monitoring and management for department 

Commercial Performance  

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth 

Additional tasks 

• Additional tasks related to the daily business 

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Profil

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented 
• Excellent communication and delegation abilities 
• Positive attitude and ability to inspire others 

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department 
• Strong understanding of retail KPIs and store operations 
• Comfortable with visual merchandising, stock management, and customer service 
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country

Being LVMH  

• Acts people oriented 
• Shows creativity and drives innovation 
• Strives for excellence 
• Entrepreneurial spirit & mindset

Benefits

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.