Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

 Sales & Customer Service 

• Active support and advice for our customers in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor 
• Living the Sephora Attitude (Welcoming, Knowing, Closing)  
• Selling products through in-depth product knowledge and establishing customer relationships at eye level 
• Passing on knowledge about products, trends and beauty news 

Services 

• Continuous further development of your own expertise 
• Sharing your own expertise with the team 
• Short and insightful services in all departments 
• Implementation of beauty classes 
• Responsibility for the Beauty Hub 
• Development of team looks to support brands, trends and animations 

Operations  

• Ensuring product presentation in accordance with visual merchandising specifications  
• Assortment and merchandise maintenance  
• Ensuring that the sales floor is fully stocked and preparing products for sale  
• Cleaning the furniture and products on the sales floor  
• Warehousing & stocking of goods in the warehouse and on the sales floor 
• Support with the conversion/construction of merchandising updates 
• Carrying out inventories 
• Operating cash register 
• Additional tasks related to the daily business 

KPIs

• Conversion Rate 
• Items per basket 
• Average basket 
• Customer feedback/satisfaction 
• Number of services 

Profil

Do not hesitate to apply if you have…

Personal Skills

• Communicative, reliable, organized 

• Team spirit  

• Open, motivating and friendly manner 

Experience & Technical Skills

• Completed training in the respective departments (training period: at least 6 months) 
• At least 3 years of professional experience in the respective department 
• Excellent communication skills with customers 
• Mature experience in retail, consulting and dealing with customers 
• Good knowledge of the beauty industry & trends 
• Fluent in English or native language of the country 

Being LVMH   

• Acts people oriented 
• Shows creativity and drives innovation 
• Strives for excellence 
• Entrepreneurial spirit & mindset 

Benefits

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.