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You will excel and enjoy this position if you are ready to actively handle the following missions:

Sales & customer service

• Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance)and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eyelevel
• Passing on knowledge about products, trends and beauty news

Team Leadership

• Leading, coaching, and developing the team to deliver outstanding customer experience
• Induction of new employees and organization of training courses
• Floor management to ensure smooth daily operations and commercial excellence
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
• Delegating tasks and ensuring their successful execution
• Communicating targets clearly and motivating the team to achieve them

Operations

• Carrying out inventories to ensure optimum availability of goods
• Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managingreturns, and managingtesters.
• Responsibility for the proper opening and closing of the store, including cash register closing
• Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
• Collaborating on Visual Merchandising, brand updates, and in-store animations
• Supporting Click & Collect processes if available
• Responsibility to run the department according to Sephora Audit rules
• Expense monitoring and management for department

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
  
  

Additional tasks

• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Staff productivity & engagement
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Turnover vs. targets
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule

Profil

Do not hesitate to apply if you have…

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands-on, and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others

Experience & Technical Skills

• Experience in retail and team leadership, ideally in a premium or service-oriented environment
• At least 3 years of professional experience in the respective department
• Strong understanding of retail KPIs and store operations
• Comfortable with visual merchandising, stock management, and customer service
• Confident in using retail systems and tools
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country

Being LVMH
Acts people oriented
Shows creativity and drives innovation
Strives for excellence
Entrepreneurial spirit & mindset

Benefits

Here, you will find:

Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognizeyour skills and dedication.
Generous time off,so you can recharge, explore and live fully - because true performance comes frombalance and well-being.
A 4-day workweek, because balance fuels brilliance.
Benefits that empower.from staff discounts to fitness partnerships, supporting your lifestyle both inside andoutside of work.
Security for the future. Through a robust company pension plan that invests in your long-term peace ofmind.
Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings andfurther education opportunities, that help you grow personally, advance professionally and stay ahead in yourfield.
Community,in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovateand lead.
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every actionmakes a difference.

Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environmentfor everyone.