Aufgaben

You will excel and enjoy this position if you are ready to actively handle the following missions:

Commercial

• Hold responsibility for the existing Sephora Retail Network in your Area including new openings and closing
• Drive stores / corners and region to reach monthly and annual commercial targets as well as store profitability targets
• Supervise the region’s P&L (incl. retail sales, people, cost management, stock management)
• Monitor Business KPIs (e.g. conversion rate, Sephora market share, AVB, ITB, Lovemeter,
• Google reviews, recruitment,) and implement action plans to reach targets
• Pro-activley propose florplan and assortment optimization
• Know and monitor local markets, competitors and key players
• Drive omnichannel sales target & growth throughout retail network

Retail Excellence/ Operational

• Ensure the good implementation of Retail standards and processes in cooperation with Retail Ops department and excellent execution
• Ensure team is compliant and follows policies (legal, HR, cleanliness, testers, prices, merchandising, cash, organization, etc)
• Ensure safety and security of people and Sephora assets
• Ensure inventory accuracy to guarantee available stock
• Ensure stores / corners are giving your region an excellent image

Client Experience

• Create a unique and addictive experience for our clients, ensuring sales as well as Sephora service and experience
• Make sure Sephora Attitude is fully lived in all stores and lead by example
• Ensure a clear zoning and floor management
• Support CRM with a strong link to daily retail operations
• Support and drive omnichannel projects to improve client experience

People Management

• Recruit, develop and motivate teams in cooperation with HR
• Monitor and mange staff satisfaction, absence and turnover
• Be close to your Teams and set up strong relations
• Coach Store Managers on the job during regular Store Visits
• Develop and motivate your Teams, implement and guarantee successful onboardings for your managers and teams
• Identify the potential and training needs of your Managers and set up realistic Action
• Plans together with HR and Trainings Team

Profil

Do not hesitate to apply if you have…. or if you are … 

• At least 5-8 years profound experience in Retail – Beauty preferred – with 4-5 years in a Store Manager position
• At least 2-3 years as an Area Manager preferably in a dynamic and growing environment
• Team management & leadership skills
• Strong planning and organization skills
• Analytic thinking and KPI addicted (profound KPI knowledge in retail environment)
• Experienced in store expansion
• Experience in implementing guidelines & processes
• Willingness to travel 80% per week
• Profound knowledge with MS Office, especially Excel & PowerPoint
• Fluent in German & English
• An inspirational and trustful leader
• A strong hands-on mentality
• Comfortable in agile and dynamic environment
• Strong prioritization & self-management skills

Benefits

Here, you will find: 

• Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.

• Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being. 

• Benefits that empower. from staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work. 

• Security for the future. Through a robust company pension plan that invests in your long term peace of mind. 

• Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. 

Join us and belong to something beautiful.  

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.