Kaufleute im Einzelhandel | Detailhandel, Parfümerie-Verkauf | Beauty Advisor | Beauty Consultant, Fachberater/in, Kosmetiker/in, Office Jobs, Vollzeit

Act as a brand ambassador for Dr Barbara Sturm Molecular Cosmetics ensuring an outstanding service is provided for our customers with every contact, in all forms of communication (current contact channels include; telephone, email, whatsapp, Instagram, Facebook, Twitter etc.) Have excellent knowledge of the products and services offered as well as our retail partners Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond.

Einsatzort: Königsallee 53, 40221 Düsseldorf

Besonders geeignet für:

Aufgabenstellung

Actively promote excellence in customer service Assist customers with product queries Communicate promptly any information to customers about their orders or questions Handle difficult queries with professionalism Promote web-shop sales and increase customer loyalty by being the main point of contact for any queries Facilitate communications between internal departments on issues, highlighting problems and composing solutions Liaise with the Shipping Manager for any issues with customer orders and work with them to solve issues raised by customers with regard to either orders or returns Provide the Head of Customer Experience with a weekly report on what type of inquiries are coming through Promote and lead by example in the active use of all systems provided Maintain and promote a high level of service awareness at all times

Anforderungen

YOU BRING Fluency in speaking and writing English and German Experience in a customer fcused role or sales and service in retail Excellent written and verbal communication skills Excellent eye for detail and good organizational skills Experience in a contact centre environment (is beneficial) Ability to deal with more complex customer issues To be a good team player To have a can-do attitude and able to take initiative Experience with Microsoft packages An appreciation and understanding of the importance of customer care as a function within the business

Besondere Leistungen

  • Preisgünstiger Produkteinkauf
  • Zusatzausbildungen (z.B. kosmetische Dienstleistungen)

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